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DP1C and DPT - The height in the display is not correct

Change the height in the display to the correct height of the desk by following the procedure shown in the video or described below.

How to set the height of your desk (DP1C and DPT)

Measure the actual height of your desk – from floor to the upper edge of the tabletop.

  1. Press ‘S’ and keep pushing the button until an ‘S’ appear in the display
  2. While pushing ‘S’ use the up and down key to change the figure to the actual height

DPF1C - The height in the display is not correct

Correct the height in the display to the actual height of the desk by following the procedure shown in the video or in the text below.

How to set the height of your desk

Measure the actual height of your desk – from floor to the upper edge of the tabletop.

Set the height:

  1. Press the up and down keys at the same time.
  2. A figure appears in the display.
  3. Use the up or down key to change the figure to the actual height.

DPG - How to initialise and adjust the desk

To initialise the desk, drive downwards, press and hold the tilt until movement has been performed.

To adjust the desk, tilt the panel down for driving downwards and up for driving upwards.

DPG - How to pair to an app

Press the Bluetooth® button for 2 seconds. The light strip starts to blink with a blue colour. The display shows the ID of the desk.

Open your downloaded app and connect to the desk. Look for the correct ID in the list of “Desks nearby”. 

Follow the onboarding instructions in the app.

DPG – How to store up to 4 memory positions and how to reset memory

The DPG with display has 4 memory positions in total. 

Drive to the required desk height and then toggle the “star”-button until the display shows either “star 3” or “star 4”. Release button. 

To store a position press the “star”-button for 2 seconds. White light flashes and becomes static when the positon is saved.

To reset all memory positions press and hold the “start”-button for 8 seconds, until the light has flashed red.

DPG - How to use memory

To store a memory position drive to the required position.
Press the “Star” button for 2 seconds. 
White light flashes and becomes static when position is saved.

Tilt and hold, to drive to a memory position.

If the DPG features automatic drive, tap twice on the DPG in the direction you want to drive. The DPG stops at the first stored position in the chosen direction. 

 

DPG – Light strip reminder

The light strip reminds you when it is time to stand up. 
Green = ok 
Orange = it is time to stand up

Default setting is 55 minutes sitting. 
Press the “bell”-button to see the interval.
 
How to change interval or choose “OFF”. 

Change your interval by toggling between the 4 settings.

Interval 1: Reminder after 55 minutes sitting

Interval 2: Reminder after 50 minutes sitting

Interval 3: Reminder after 45 minutes sitting

Interval 4: OFF disable the function

How to reset the light strip reminder.

To reset the light strip reminder press and hold the “bell”-button for 8 seconds until the light has flashed red. 

DPG – Reset possibilities

There are three reset possibilities:

  • Reset of memory positions
  • Reset of light strip reminder
  • Factory reset

To reset all memory positions, press and hold the “star” button for 8 seconds until the light has flashed red.

To reset the light strip reminder, press and hold the “bell”-button for 8 seconds until the light has flashed red.

Factory settings: 
To return to factory settings press and hold the “bell”- button and the “star”-button for 8 seconds until the light has flashed red.

DPG - Set correct desk height. Change between inch and cm.

Set correct desk height: 
If the height shown in the display is not the actual height of the desk, it can be corrected.

Measure the height of the desk from floor to tabletop. Press the “bell” button and the Bluetooth®  button for 5 seconds. When the display starts to blink, tilt the panel upwards if the number is too low or downwards if the number is too high.  

Change between cm and inch:
Change between cm and inch by pressing the “star” button and the Bluetooth® button for 5 seconds. When the display starts to blink, tilt the panel up or down and the unit changes.

How to initialise your desk

The desk cannot drive up if it has not been initialised.

If display: error code E01, the desk must be initialised.

How to initialise:

  1. Press down key and drive to the lowest position. Hold the key until the desk stops completely.
  2. Reactivate the down key and hold the key until the desk stops completely.

Now the desk can drive up.

How to store a memory position

Favourite positions for sitting and/or standing can be stored. Follow the procedure shown in the video or the instructions below.

How to store a position

  1. Drive to the height you wish to store
  2. Press ‘S’ and then the memory button

Your position has now been stored.

To recall your memory position, press the memory button until you reach the stored position.

How to use the TD1 280 SMPS cable relief

By using the cable relief you avoid that the cable plug is pulled out of the TD1 280 SMPS which may lead to a malfunction or damage the plug and PCB.

How to use the cable relief – see the video.

How to use the TD1 cable relief

By using the cable relief you avoid that the cable plug is pulled out of the TD1 which may lead to a malfunction or damage the plug.

How to use the cable relief – see the video.

How to use the TD3 cable relief

By using the cable relief you avoid that the mains cable plug is pulled out of the TD3 and a malfunction occurs.

How to use the cable relief – see the video.

Check: Are there any visible damages on cables?
Try/Solution: Damaged parts must be exchanged. Contact the company that sold you the bed.

Kick & Click - How to easily assemble an office desk

This video shows you how to easily assemble a Kick & Click™ height adjustable office desk without using any screws or any tools.
If you have any questions to the assemble, please see the Kick & Click user manual or contact your local LINAK sales representative.
Please note: feet or desk tops are not supplied by LINAK.

Kick & Click - How to disassemble an office desk

This video shows you how to disassemble a LINAK® Kick & Click™ height adjustable office desk. It is fast, easy and intuitive.
If you have any questions to the disassemble, please see the Kick & Click user manual or contact your local LINAK sales representative.

Mechanical emergency lowering of TWINDRIVE TD4

Watch this video, and learn more about the innovative mechanical emergency lowering feature you get with TWINDRIVE TD4.

Mounting the TWINDRIVE TD4

Watch this video, and see how you mount the TWINDRIVE TD4.

My neck function does not recall correct memory function

The actuator adjusting the neck function needs to be initialised. Follow the instructions shown in the video or in the following steps:

My RF handset does not work

The handset needs to be set up to the TWINDRIVE TD1 280 (memory) underneath the bed.

Follow the instructions shown in the video or in the following steps:

  1. Activate the reset key on the RFR box attached on the TD1.
  2. Keep the reset key activated while pressing a random button on the handset If there are more handsets, keep the reset key activated and press a random button on the other handset.
  3. Your bed is now ready for use.

Pairing the TWINDRIVE TD4

With TWINDRIVE TD4 it is easy to connect a control or a mobile device with the LINAK Bed Control app.

TD1RF (with memory) and LA27 - how to initialise the motor system

  1. Drive the LA27 to the outer position (without interruption until it stops)
  2. Release the button
  3. Drive the LA27 to the inner position (without interruption until it stops)
  4. Release the button

The system has now been initialised.

TD3 - How to set up Bluetooth handsets

  1. Plug the Bluetooth Adapter into the powered TD3.
  2. The Adapter is now in pairing mode. A blue blinking LED will indicate this.
  3. Take the Bluetooth hand control and press the Back “Up” and “Down” buttons at the same time. Now the light will give a long blink and indicate that the control and the actuator are paired up.

TD3 - How to set up radio frequency handsets

  1. Activate the reset key on the TD3. The bed drives to a flat position. Keep the key pressed until the motor stops completely.
  2. Release the reset key.
  3. Reactivate the reset key on the TD3.
  4. Keep the reset key activated while pressing a random button on the handset.
  5. If there are more handsets, keep the reset key activated and press a random button on the other handset.

Your bed is now ready for use.

TD4 - How to set up a Bluetooth handset

  1. Set the TD4 in pairing mode by connecting it to the mains.
  2. The product is now in pairing mode. The Under Bed Light will blink to indicate this.
  3. Take the Bluetooth hand control and press the Back “Up” and “Down” buttons at the same time. Now the light will give a long blink and indicate that the control and the actuator are paired up.
 

The bed does not work at all (TD1)

Check: Is the mains connected to the TWINDRIVE TD1?
Try/Solution: Try to connect a lamp or similar to the mains supply to check that the supply voltage is OK.

Check: Are all plugs mounted correctly in the TWINDRIVE TD1?
Try/Solution: Check all connections.

Check: Are there any visible damages on cables?
Try/Solution: Damaged parts must be exchanged. Contact the company that sold you the bed.

The bed does not work at all (TD3)

Check: Is the mains connected to the TWINDRIVE TD3?

Try/Solution: Try to connect a lamp or similar to the mains supply to check that the supply voltage is OK.


Check: Are all plugs mounted correctly in the TWINDRIVE TD3? 

Try/Solution: Check all connections. Use the cable relief on the TD3 to make sure that the cable does not fall out. Follow the procedure shown in the video or the instructions below.

The desk can only drive downwards

The desk must be initialised.

Follow the procedure shown in the video.

The desk does not drive at all

Check: Is the mains connected to the control box?
Try/Solution: Try to connect a lamp or similar to the mains supply to check that the supply voltage is OK. 

Check: Are all plugs mounted correctly in the control box and to the leg?
Try/Solution: Check all connections. 

Check: Are there any visible damages on cables, controls, the control box or legs?
Try/Solution: Damaged parts must be exchanged. Contact the company that sold you the desk. 

Desk can not be raised full stroke. Always stops in same position

The system has set a new end-stop outwards.

To erase this position, the desk must be initialised again. Follow the procedure shown in the video.

The display only shows a line (-) and does not work

The DPT is locked when not used to avoid unintended drive.

To unlock the DPT follow the procedure shown in the video.

The display shows E01 error code instead of the height

The desk cannot drive up if it has not been initialised

If display shows error code E01, the desk must be initialised.

How to initialise:

  1. Press down key and drive to the lowest position. Hold the key until the desk stops completely.
  2. Reactivate the down key and hold the key until the desk stops completely. Now the desk can drive up.

The neck function of the bed does not work, it cannot drive outwards

The actuator adjusting the neck function needs to be initialised. Follow the instructions shown in the video or in the following steps:

TD3 AND LA27 - How to initialise the motor system

  1. Push the down button of the actuator.
  2. Drive the actuator until it has reached the inner position and stops completely.
  3. Release the key on the handset.
  4. Reactivate the down key of the actuator and keep it activated for approx. 5 sec.
  5. You can now drive the actuator outwards.

The system has now been initialised.

Have a question?

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Spare parts

Requests for information or replacement parts should be directed to the equipment manufacturer. 

Contact information is generally found on the manufacturers label or in your user manual. LINAK supplies manufacturers only. We do not provide technical support to end users or service companies.

If you are an existing customer, please contact your local subsidiary for support.

Other requests for technical support should be directed to the equipment manufacturer. Contact information is generally found on the manufacturers label or in your user manual. LINAK supplies manufacturers only. We do not provide technical support to end users or service companies.

However, below we have listed a selection of LINAK products with a elementary technical support guide offered. Feel free to look for initial guidance here.